Frequently Asked Questions (FAQ)
1. What materials do you use to manufacture your products?
Our products are made from high quality materials such as wood, metal, ceramics, and natural textiles. Each piece is carefully selected to ensure the durability and beauty of our items.
2. Are the products handmade?
Yes, all our products are handmade with love and dedication, except for the lamp bases, which are machine-turned. Each item is unique, so there may be slight variations that make each piece special.
4. What is the delivery time?
Shipping usually takes between 2-4 business days.
5. Can I place an order from abroad?
Yes, we ship to Europe. Please note that delivery times may vary depending on destination and any taxes or duties will be the buyer's responsibility.
6. What forms of payment do you accept?
We accept all major credit cards and PayPal. All payments are processed securely to ensure the protection of your information.
7. Can I return or exchange a product?
We want you to be completely satisfied with your purchase. If not, you can return or exchange the product within 14 days of delivery, as long as it is in perfect condition.
8. How should I care for and clean the products?
In general, we recommend cleaning with a soft cloth and avoiding the use of harsh chemicals that can damage natural materials.
9. Do you offer a guarantee on your products?
For the lamps only, they have a 6-month warranty covering any manufacturing defects. If you encounter any problems, please contact us and we will be happy to help you.
10. How can I contact you if I have further questions?
You can contact us through our contact form on the website, send us an email to tiendaomnamo@gmail.com, or write to us directly on our social networks. We are here to help you with any questions or queries.
Our products are made from high quality materials such as wood, metal, ceramics, and natural textiles. Each piece is carefully selected to ensure the durability and beauty of our items.
2. Are the products handmade?
Yes, all our products are handmade with love and dedication, except for the lamp bases, which are machine-turned. Each item is unique, so there may be slight variations that make each piece special.
4. What is the delivery time?
Shipping usually takes between 2-4 business days.
5. Can I place an order from abroad?
Yes, we ship to Europe. Please note that delivery times may vary depending on destination and any taxes or duties will be the buyer's responsibility.
6. What forms of payment do you accept?
We accept all major credit cards and PayPal. All payments are processed securely to ensure the protection of your information.
7. Can I return or exchange a product?
We want you to be completely satisfied with your purchase. If not, you can return or exchange the product within 14 days of delivery, as long as it is in perfect condition.
8. How should I care for and clean the products?
In general, we recommend cleaning with a soft cloth and avoiding the use of harsh chemicals that can damage natural materials.
9. Do you offer a guarantee on your products?
For the lamps only, they have a 6-month warranty covering any manufacturing defects. If you encounter any problems, please contact us and we will be happy to help you.
10. How can I contact you if I have further questions?
You can contact us through our contact form on the website, send us an email to tiendaomnamo@gmail.com, or write to us directly on our social networks. We are here to help you with any questions or queries.